Troubleshooting For Patient Lifiting Hoists

1) Check the emergency stop

If the emergency stop has been activated (pushed button on a mobile hoist or the cord pulled on a ceiling hoist), then this will prevent the hoist fom moving and performing any further operations. The emergency stop can easily be reset (details on how to do this can be found in the instruction manual for that particular hoist), however this is usually as simple as twisting the button or pulling the cord. How to reset the emergency stop can vary from hoist to hoist, so it is always best to check the user manual, but it is usually a very simple procedure and the most common reason for an emergency call out.

If you are unsure, or need a copy of the instruction manual, please contact our servicing team who will be able to assist with this.

2) Is the hoist battery charged?

If the battery is not charged, and is not charged often, it will become weakened and continue to weaken until it can no longer retain the charge. It is usually recommeneded that when the hoist is not in use that the battery is left on charge so that when it comes to using it again, the battery will be fully charged and allow he hoist to work correctly. You should review the instruction manual for the manufacturers procedure on charging the battery.

For a copy of the instruction manual, or any further qustions, please contact our service team.

3) Is the battery engaging correctly with the charger?

When you place the battery back on charge, is it correctly mounted on the doc or are all the cables and plugs connected securely? If wires are broken or the battery is not connected to the charger correctly then this will prevent the battery from charging, and therefore contributing to the above.

4) Is the charger working correctly?

To check if the charger is working correctly, there will usuaully be an LED indicator on the charger which will show that power is getting thrugh to the batter when on charge. When fully charged the light will go off. If the light does not come on when the battery is first placed on charge, then this will mean that the charger is not charging the battery. Check that the battery is connected correctly to the charger, and that the charger is correctly plugged into the mains.

5) Is the battery functioning?

If the charger looks to be working correctly then the battery could be at fault. The best way to test this is to use another battery that is known to wok on the hoist (usually a batter from another of the same hoist). If this causes the hoist to start working then a replacement battery is required.

To replace the battery please call our service team who will be able to supply a new one.

6) Is the hoist responding to the handset?

Sometimes the handst cord can be pulled out of the control box, which means the hoist will not be recieveing signals from the handset. Check that all the cords are connected to the control box. Check if there is a click at the control box by pressing the handset button up or down. If you do not hear a click then check that the handset is connected to the control box correctly. If you have another hoist of the same type, then swap over the handsets and try to use it. If the hoist now workd then you will need to replace the handset.

To order a new handset please contact our service team who will be able to supply you with a new one.

7) Have all connections been checked?

If the battery, handst and charger all seem to be working, check over all connections on the hoist. These are connections such as the leads for the lit and leg motors. Look for any damage or loose conections to the cables.

If none of the above solve the issues you are experiencing, please contact our service team who will be able to arrange for an engineer to visit as soon as possible. Please provide our team with as much informtion on the issue as possible so our engineers can bring any required or possible parts with them to get your hoist working as quickly as possible.

If you would like further information on our servicing, please contact our servicing team on the details below.

We aim to respond to email enquiries withing 48 hours.

Tel: 01234 324530

Email: servicing@fairfieldcare.co.uk